Services - The AbilityOne Program offers quality services to meet the needs of federal


Federal customers know that the AbilityOne® Program offers an array of quality products made by people who are blind or have significant disabilities, but did you know we also offer a wide range of services to meet the needs of federal customers? The AbilityOne Program can provide almost any level of service and assist in developing a statement of work that meets each agency’s unique requirements. AbilityOne solutions offer streamlined acquisitions and cost savings, while providing employment opportunities for people who are blind or have significant disabilities.

Services provided through the AbilityOne Program include:

  • Administrative Support
  • Brailling
  • Business Card Printing
  • Commissary
  • Contact Centers
  • Contract Management Support
  • Custodial
  • Customization and Distribution of Promotional Items
  • Document and Records Management
  • Fleet Management
  • Food and Beverage
  • Furniture Design, Configuration, and Installation
  • Grounds Maintenance
  • Healthcare Environmental Services/Hospital Housekeeping
  • Hospitality
  • Kitting
  • Laundry
  • Section 508 Assurance
  • Secure Document Destruction
  • Secure Mail/Digital Documents
  • Supply Chain Management and Warehousing
  • Total Facilities Management
  • Transcription

Administrative Support

AbilityOne associated nonprofit agency employees are trained in the latest technologies and software, offering a variety of options to meet the needs of federal customers. Administrative Support services include back-office operations; billing and accounting; mail management, reception, and concierge; staffing and recruiting; data entry, programming, technical, and computer support; and word processing, microfilming, and imaging – all available on a short- or long-term basis.


The AbilityOne Program is one of the largest volume producers of braille in North America, providing federal tax forms, books, instruction manuals, restaurant menus, schedules, business cards, and a variety of other items to accommodate people who are blind or visually impaired.

Business Card Printing

The AbilityOne Program provides quick, accurate printing of uniform or custom business cards, with a wide variety of templates and official seals and logos to choose from. Order online, 24 hours a day, 7 days a week.


AbilityOne commissary services include shelf-stocking, warehousing, inventory tracking and management, material management, forklift operations, and custodial services.

Contact Centers

AbilityOne-operated contact centers maintain service quality standards, customer satisfaction scores, and productivity levels that consistently exceed industry standards. AbilityOne tailors’ services to meet the strategic and operational relationship management needs of federal customers including around the clock omnichannel inbound and outbound contact center programs; mail processing; help desk (tier 1 support) and IT/technical support services; switchboard services; disaster recovery services; answering services; field services; and logistics.

Contract Management Support

The AbilityOne Program can assist federal agencies that need to closeout executed contracts by providing highly trained, experienced nonprofit agency employees who perform non-inherently governmental services. Contract Management Support (CMS) includes gathering data, processing contract actions, preparing correspondence and routine documents, expediting delivery requests, reconciling contract payments, follow-up on delinquencies, and obtaining and validating filing forms. Since its founding in 2010, the CMS program has identified more than $20 billion for de-obligation.


For more than 45 years, AbilityOne Program employees have provided outstanding custodial services to government customers. AbilityOne capabilities include office cleaning from basic to prestige level, hard floor and carpet care, restroom sanitation and stocking, route cleaning for base-wide projects, and maintenance of special locations such as judges’ chambers and courtrooms, dining facilities, kitchens, day care centers, computer rooms, and secure areas.

Customization and Distribution of Promotional Items

From embroidered clothing to custom coffee mugs, the AbilityOne Program can provide promotional items tailored to government agencies and their missions. Current customers include the U.S. Air Force Recruiting Service; U.S. Navy; U.S. Coast Guard; U.S. Geological Survey; Bureau of Alcohol, Tobacco, Firearms, and Explosives; and U.S. Department of Justice.

Document and Records Management

Customized to meet the specific needs and requirements of each customer, our document and records management and imaging services can help turn your mission-critical documents into organized, readily accessible digital information. For more than 20 years, we’ve been meeting the unique document management needs of government organizations with competitively priced services performed by our skilled workforce. Available services include document preparation, reassembly, and destruction; document scanning; document indexing, verification, and coding; digital and hardcopy document distribution; electronic health records management, microfilming, and imaging; managed print; and secure document management.

Fleet Management

AbilityOne partners with fleet managers to enhance the capabilities of in-house staff with services ranging from concept-to-completion asset management functions supporting services such as vehicle utilization, tracking, and reporting. Our capabilities include shuttle services; motor pool operations; fleet management information systems; management and compliance reporting; vehicle maintenance and repair; parts management; vehicle washing and detailing; vehicle fueling and fuel management; and vehicle acquisition, servicing, decommissioning, and disposal.

Food and Beverage

AbilityOne providers currently serve meals at more than 90 locations per year, with over 2,000 individuals with significant disabilities supporting several government agencies. The AbilityOne Program’s award-winning food and beverage services combine our expertise in the commercial food industry with thorough knowledge of Department of Defense practices. Our services include garnishing, serving, and replenishing; cashiering; cooking, baking, and other preparation; inventory management; catering; dining hall customer support; kitchen and dining facility sanitation; equipment maintenance; flight kitchen, box lunch, and ground support meals; contingency support for troop movements; drafting performance work statements; budgetary support, and quality assurance management.

Furniture Design, Configuration, and Installation

Furniture Design, Configuration, and Installation Services include custom design, costing, management, warehousing, installation, removal, and service for a wide range of furniture and other related products to meet customer needs.

Grounds Maintenance

From small satellite locations to base-wide projects encompassing thousands of acres, AbilityOne employees provide a spectrum of services including full-scope grounds maintenance; landscape management, installation, and design; mowing and trimming; turf renovation, fertilization, and weed control; irrigation maintenance; tree and shrub pruning and maintenance; slope management; fence maintenance; integrated pest management; flight line and airfield maintenance; parking lot maintenance; snow management; design and installation of seasonal and specialized displays; interior plant and floral design; green waste management; and recycling.

Healthcare/Hospital Housekeeping

AbilityOne employees have been providing medical cleaning services to hospitals, clinics, and medical facilities for more than 20 years. We focus on health and safety services including comprehensive, detailed, aseptic medical cleaning 24/7/365 with the use of green cleaning methods and products to prevent the spread of infection and harmful viruses including Coronaviruses (CoV). We work with facility administration logistics managers and infection control officers to exceed the requirements of your medical command mission and certifications, while anticipating your needs and fulfilling necessary services.


AbilityOne employees manage military properties with a focus on residents, financials, facilities, and stakeholders. Services include room assignment and termination; front desk, reception, information, and concierge services; occupancy management; furnishings management; facilities sustainment; recreation attendant services; common area custodial services and grounds maintenance; and convention and catering services.


Our associated nonprofit agencies offer end-to-end kitting capabilities leveraging a nationwide infrastructure and highly skilled workforce of Americans who are blind or have significant disabilities. Customized, turnkey kitting solutions meet your requirements, no matter the size or specification. AbilityOne kitting capabilities include sourcing, assembling, kitting, warehousing, and shipping; custom design of kits, crates, and made-to-order solutions; labeling and packaging to specifications (MILSPEC); supply chain management; vendor-managed inventory (VMI); and expiration management.


Associated nonprofit agencies manage large-scale laundry needs across the United States using state-of-the-art sustainable processing facilities. Our services include, but are not limited to, providing hygienically clean linen processing, pressing, folding, and sorting; scheduled pick up of soiled linens; and clean linen return deliveries which can also include internal distribution. These services are currently offered in more than 60 federal hospitals and military installations with processing exceeding 40 million pounds of laundry annually.

Secure Document Destruction

AbilityOne secure document destruction service providers comply with National Association of Information Destruction (NAID) procedures and are AAA certified – the highest security standard in the document destruction industry. Our associated nonprofit agencies meet the needs of more than 575 government locations across 45 states. Our secure document destruction services feature locked and weighed bar-coded security bins; regularly scheduled pick-ups; real-time GPS tracking of trucks; in/out scanning of bins; 5/16-inch shred widths (versus industry standard of 5/8 inch); and co-mingling of paper sources to increase security. All employees undergo a full background check and receive ongoing training. Facilities are equipped with security cameras and feature a customer log-in capability that allows real-time viewing of document destruction.

Section 508 Assurance

Section 508 of the Rehabilitation Act of 1973 mandates that all electronic and information technology (IT) systems – including websites – developed, procured, maintained, or used by the federal government must be accessible to people with disabilities. AbilityOne uses automated testing tools and provides manual testing by IT accessibility specialists to evaluate usability and assess your agency’s conformance with the law. Support offerings include basic assessment; assessment and remediation; and conformance and usability life-cycle development.

Secure Mail/Digital Documents

AbilityOne employees process hundreds of thousands of pieces of mail daily in facilities nationwide. With our extensive knowledge of postal processes, AbilityOne assists customers in creating efficient and cost-effective mailroom operations. Our services include national/consolidated/multi-regional operations; full mailroom center operations; secure mail centers; chemical, biological, radiological, nuclear, and explosive (CBRNE) screening; privacy and security that meets HIPAA requirements; digital mail, scanning, and secure content management; multi-location pick-up and delivery; courier services; shipping, receiving, storing, receipt, and processing of controlled packages; package bar-coding, metering, and tracking; automated outbound mail; match mailing; mail merge; list maintenance; and warehouse and virtual fulfillment services.

Supply Chain Management and Warehousing

The AbilityOne Program offers customized supply chain solutions including performance-based services. Our Virtual Warehousing and Distribution Organization provides comprehensive warehousing, distribution, and supply chain management. Our network of more than 100 providers allows us to fulfill customer requirements anywhere in the United States. We leverage our core competencies and capabilities in providing tailored solutions for federal customers’ supply chain challenges. Our warehousing service includes storage and inventory management; reverse logistics and life cycle management; pick, pack, and ship; transportation, packaging, and shipping; and warehouse, stockroom, and distribution. Our distribution service includes product recovery from the warehouse, packaging, and worldwide shipment. AbilityOne performs most third-party logistics (3PL) functions including break-bulk, repackaging, inventory management, and kitting.

Total Facilities Management

For more than 20 years, the AbilityOne Program has been providing quality facilities operation and management support services to federal facilities across the country, with contracts currently valued at more than $510 million. Our nationwide network of nonprofit agencies is comprised of highly skilled professionals offering a wide range of facilities management services including facilities operation and maintenance; public works services; preventive maintenance; administrative services; engineering and construction management; security; housing, waste, water treatment, and utility system management; equipment maintenance; and training range operations maintenance.


Federal agencies depend on accurate information to meet their program objectives – whether medical, legal, historical, or educational. Physicians with the Department of Veterans Affairs medical centers, U.S. Navy, and U.S. Air Force rely on AbilityOne’s digital dictation platform that enables nonprofit agency employees to transcribe information into text files which are then quality checked and uploaded directly to patient files. Non-medical transcription services for interviews, depositions, educational, or historical records are also available and currently being provided to customers such as the VA Central Office; Federal Bureau of Prisons; U.S. Army, Navy, and Air Force; and the National Guard.

Contact us for Customized Services

The AbilityOne Program is here for you. Whether the job is large or small, we work with you to align our services or create new ones that best meet your needs.

For more information about AbilityOne service capabilities in your area, please contact one of the central nonprofit agencies listed below:

National Industries for the Blind: